HDFC Bank announced a significant internal restructuring, merging its retail banking and corporate banking divisions into a unified customer-centric organisation. The move, which will take effect from July 2026, is aimed at eliminating silos, improving cross-selling of products across the bank's customer base of over 8 crore customers, and reducing operational costs by an estimated Rs 1,800 crore annually through shared infrastructure and processes.
Under the new structure, HDFC Bank will organise itself around customer segments — individual, business and corporate — rather than product lines, allowing relationship managers to serve clients' comprehensive financial needs from a single point of contact. The bank will also invest Rs 4,200 crore in technology upgrades over the next two years to support the new organisation model with a unified banking platform.
The restructuring is the second major reorganisation since the landmark merger of HDFC Bank and HDFC Limited was completed in 2023. The bank has been working to fully integrate the former mortgage lender's operations and improve its credit-deposit ratio, which remains a focus area for the management. CEO Sashidhar Jagdishan said the restructuring will position HDFC Bank for the next phase of growth, targeting to double its balance sheet to Rs 50 lakh crore by FY30 while maintaining best-in-class return ratios.
